WE THANK YOU FOR YOUR PATIENCE AND IF YOU HAVE ANY QUESTIONS PLEASE EMAIL INFO@BROOKLYNACCESSORYGROUP.COM.
DOMESTIC ORDERS
We offer flat fee $12 shipping on all domestic orders within the 48 contiguous United States. For Hawaii, Alaska, or Puerto Rico the shipping fee will be $25. Please note that we cannot ship to PO Boxes or any FPO/APO addresses.
INTERNATIONAL ORDERS
We apologize for any inconvenience we don't offer international shipping at this time. Please contact us for special arrangement.
All items take about 24 - 48hrs to process before shipping, excluding weekends.
Orders placed Monday - Friday after 11AM PST will begin processing the next business day.
Orders placed on Friday after 11AM PST or over the weekend will begin processing on the following Monday.
Orders are processed pending item availability and credit card verification. B.A.G will contact you via email if there are any issues with your order.
B.A.G does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:
• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th - the day after Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday - the day after Thanksgiving
• Christmas Eve
• Christmas Day
All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.
We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at info@brooklynaccessorygroup.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. We do not currently offer Saturday shipping.
Standard shipping does NOT include insurance.
At the present time, B.A.G is not able to offer shipping to PO BOXES, APOS and FPOS.
PRE-ORDER ITEMS
Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.
ORDER CHANGES AND CANCELLATIONS
Should you want to change your order for any reason, we are happy to request a cancellation so a new purchase can be made. Address amendments may only be completed prior to your order shipping. Please note once your order has shipped, we will not be able to change or cancel your shipment with the courier.
We are unable to accommodate any adjustments or cancellations to Final Sale items once processing, including customized goods and sale merchandise.
For any questions regarding order amendments, please email info@brooklynaccessorygroup.co to discuss your options.
REFUSED SHIPMENTS
If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
RETURNS
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 24 hours of the original item being received back.
In the event of manufacturing defect, please email us at info@brooklynaccessorygroup.com within 48 hours of receiving your purchase.
We do not offer price adjustments.
DOMESTIC & INTERNATIONAL RETURNS
We do not provide shipping labels for returns. Please reach out to info@brooklynaccessorygroup.com for instructions on shipping your item back to us.
In the event of manufacturing defect, please email us at info@brooklynaccessorygroup.com within 48 hours of receiving your product.