Our products are all protected by a limited 6-month warranty, which means that if you have any issues in your first 180 days, we’ll fix or replace it.

Orders placed Monday – Friday before 12PM PST will begin processing that day. All orders placed Monday – Friday after 12PM PST will begin processing the next business day. All items take 24-48 hours to process at our warehouse, but please note we do our best to get your order out within 24-48 hours.

We currently do not provide complimentary shipping on any orders.

Ground Shipping: For all orders within the continental U.S., a flat shipping fee of $12 applies.

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item. Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If the tracking does not update within 24 hours, we are always available via info@brooklynaccessorygroup.com to assist.

Personalized items are made to order (i.e. monograming) and cannot be exchanged or returned, but our product warranties still apply. Personalization is only available on new items.

We are not responsible for packages that are lost or damaged in transit. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at info@brooklynaccessorybag.com as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately we cannot reroute a package once it has shipped. In the event your package does go missing, please notify us immediately so that we can file a claim with the shipping carrier on your behalf.